We are listening
Support & safety
Moment is provided by LEO CHEN, based in Shenzhen, Guangdong, China. Contact scisop@gmail.com for app questions, content concerns or account requests.
Report or block someone
Open a conversation, tap the profile icon in the upper-right, and choose 投诉 (Report) or 屏蔽 (Block). Describe the issue when reporting. Blocking prevents further messages between the accounts.
For a concern you cannot report in-app, email the account ID, approximate time and a description. Avoid forwarding sensitive photos. Do not share passwords, Apple authorization codes or API keys.
Why is a photo blurred?
Previews are blurred by default. Publish a photo Moment that day before opening other people’s content. A photo opens once per account for up to 10 seconds. Closing it or leaving the app ends that view.
Why can I not find an old message?
Ordinary messages and attachments expire 24 hours after sending. AI conversations and saved companion memories are separate and remain until cleared or account deletion.
Delete an account
Open 我的 (My) → 注销账号 (Delete account), then confirm. See data and account deletion for details. 退出登录 (Sign out) only signs out.
Permissions and language
Camera is required to post a Moment; microphone is needed only for optional recordings. Notifications are optional. City is entered manually; the current app does not request GPS or phone contacts. The current UI is in Simplified Chinese.
中文支持
在会话右上角的个人资料中投诉或屏蔽对方;账号删除位于「我的 → 注销账号」。反馈问题请联系 scisop@gmail.com,说明账号ID、发生时间和问题现象,不要发送密码、验证码或API密钥。